Email as part of User Experience

Email probably is the application that has been called dead most often and is still alive, now for more than 30 years. A lot of application still rely on email, especially web applications, and this post on 52 Weeks of UX explains why:

  • Confirmation
  • Reminders
  • Learning
  • Alerts
  • Updates

What other medium offer such a variety of direct communication with the user? In my opinion, the general trend to proprietary platforms such as Facebook or Skype cannot substitute the general-purpose email.

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